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Part A
Introduction
Knowledge management (KM) is the conscious effort to structure, retain, and share
the knowledge effectively and efficiently in an organization. It aims to make effective use of
the knowledge and experiences of the employees for the benefit of the organization.
Conceptual framework:
The conceptual framework of knowledge management is based the following steps:
Initiation: This step is about the creation of knowledge.
Planning: This step partly includes the creation of knowledge and its storage.
Execution: This step includes the storage and dissemination of the knowledge.
Controlling: This step is about how the flow of knowledge is controlled in any organization.
Closing: This stage is about how the steps are taken to improve the knowledge creation
process.
Brief description of Saudi Telecom Co.
The organization selected for discussing knowledge management within the Saudi
Telecom Co. (STC). The company is a digital company based in Saudi Arabia. STC
specializes in providing digital solutions to enterprises, and entertainment sectors, and
internet services. Saudi Telecom also provides landline, mobile, and other telecommunication
services. The company was founded in 1988 and had a monopoly in the Saudi market until
2007 when Ehtisalat got the license to operate in Saudi Arabia. Currently, 81% of the
subscribers are of Saudi Telecom and the company is providing services in Saudi Arabia,
Kuwait, and Bahrain.
Processes used to capture and disseminate knowledge
In the process of capturing and disseminating knowledge, the involvement of the top
management is of primary importance for effective knowledge management. The managers
capture knowledge of cultural differences, the theoretical and the technological aspects along
with the cultura…
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