530 GROW Model Template
Replace the bracketed text with the relevant information.
Name: [Insert text.]
Date: [Insert text.]
Identified Trends
1. In the Company and strategy focus area, there is improvement in terms of how the
Company’s mission and vision drive the decisions made.
2. There is an improvement in job satisfaction since the supervisor began appreciating the
work the employee was doing.
3. The work conditions are favorable to the employee. Currently, there is good leadership
since they practice just and ethical ways.
Employee Survey Results Data
Employee Survey Results Data
80
70
60
50
40
30
20
10
0
Current Year
Two Years Ago
Four Years Ago
I believe the company mission and vision drive the decisions that are made COMPANY & STRATEGY
My supervisor shows appreciation for the work that I do JOB SATISFACTION
Provides leadership who act in just and ethical ways WORKING CONDITIONS
Focus Areas
1. Company and strategy
The company and strategy focus area provides the employee with a direction by which they
follow to achieve the stipulated objectives for the organization. In this case, a clear company
and strategy focus will ensure that there is good decision-making. Moreover, the employee
will onboard on a mission that is possible to achieve. When the management makes good
decisions, it implies that the people will not undergo challenges in executing day-to-day
operations.
2. Job satisfaction
Job satisfaction plays a significant role in ensuring that the employees are motivated to carry
out the activities and achieve the goal and objectives. Job satisfaction provides for a
conducive environment that allows the employees to have peace of mind. Also, employees
seek reasonable payments and relationships, which is the nature of human beings. In this
case, a conducive environment ensures that they are happy while executing their roles
compared to an unconducive environment.
3. Training and development
The management should focus on improving the training and development section of the
organization. In the recent past, there are challenges since the team does not receive
adequate training to develop their skills and competence. There is a challenge in terms of
training and development in the modern era due to dynamics in technology and business.
Thus, the management must ensure that the employees are always well trained to deal with
new technologies and products in the organizational setting.
Reality—Current State
1. Currently, the Company cares less about the customers. It implies that there is a slow
response by the management establishing a good relationship with the customers.
There is a need to create customer ties such as production value and good
communication. Also, actively involving the customers through plans such as gifts,
offers, and discounts. Building customer loyalty and retention requires the management
to ensure that the team understands the value of customers. In this case, they will
develop programs and activities that better serve the customers. Customer satisfaction
entails timely delivery, quality services, and products, as well as a good response. Thus,
the management can achieve these goals when they train their staff well and ensure
employee satisfaction.
2.
The Company does not endorse excellent working conditions to increase employee
morale and motivation. The organization fails to provide clean and orderly working
conditions to continue to increase productivity from the employees. The management
should ensure that they engage the staff actively with constant praises and recognition
of accomplishments. In this case, they will achieve quality work and service delivery.
3. Currently, there is low job satisfaction from the employees in terms of payment. More
so, there is no competitive advantage in securing the employees from leaving to other
companies. The Company needs to have a good remuneration plan and take good care
of the employees. Also, they need to include rewards for employees who work hard and
achieve organizational goals.
Desired Future State—Where Would You Like to Be?
1. In the future, the Company should have good working conditions that provide morale to
the employees. Improvement of the working conditions will involve a clean and orderly
setting as well as safety. The organization will improve on the leadership and
management of the employee.
2. Job satisfaction will increase due to good remuneration practices and rewards to the
employees. The activities in the organization will improve the skills and abilities of the
employees. Therefore, the organization will provide constant training and programs to
the employees.
3. The organization will develop a sound strategy that drives decision-making. In this case,
they will deliver value to the customers in terms of products and services. There is a
necessity for establishing good relationships with the customers and serving them well.
Thus, the Company will have many loyal customers in the future. It will also provide
constant value to the clients daily.
Identified Gaps—Obstacles
1. Job satisfaction. There are low levels of job satisfaction amongst the employee in the
Company.
2. Working conditions. The Company needs to improve the working conditions to make it
easier for the employees to function maximally. The main obstacle is the lack of proper
leadership to guide the employees and provide motivation.
3. Recognition and praise. The Company lacks proper management, which recognizes and
praises the employees appropriately. The main obstacle is the lack of company culture
and practices that involve employee praise and reward.
Goal Revision
1. The main goal of the organization is to increase employee morale through job
satisfaction and active involvement. Job satisfaction efforts involve the provision of
rewards and reasonable payment to the employees. More so, the management will
include praise and appreciation of the employees for their achievements.
2. Provision of good working conditions which are safe, clean, and orderly. It will entail
developing the Company’s culture and organizational structure. The management will
embrace ethical standards and acts in every activity.
3. The Company and strategy will involve developing the vision and mission to guide the
achievement of the goals and objectives. The Company will also care about the
customers by increasing customer satisfaction and loyalty. In this case, the team will
focus on providing quality goods and services.
A Way Forward—Action
1. Including good communication techniques, the organization can win and maintain more
customers. Also, the team should provide quality goods and services that satisfy the
needs of the clients.
2. Respecting the employees’ dignity, accomplishments, and roles will aid in achieving the
organizational goals and objectives. The management can achieve more job satisfaction
levels by increasing the pay for the staff as per their achievements. Also, they should
consider rewards and praises to the employees.
3. The development of organizational culture will aid in managing the employees well and
accomplishing the goals of customer satisfaction.
EMPLOYEE SATISFACTION SURVEY
SURVEY QUESTIONS
Constantly strives to provide value to our clients and customers
My company cares about its employees
My company cares about its customers
I believe the company mission and vision drive the decisions that are made
My job makes good use of my skills and abilities
I am very satisfied with my job
My supervisor shows appreciation for the work that I do
My pay is competitive with others places that I could work
I am proud to be a part of this company
I am proud to tell my friends and family that I work here
Recognizes employees based on merit, i.e., accomplishments, successes.
I feel encouraged to come up with new and better ways of doing things
My work gives me a sense of personal accomplishment
When people work extra hard to meet our goals they are rewarded accordingly
My Supervisor takes the time to praise those who do an excellent job
I have received the training I need to perform my job responsibilities
My Supervisor talks with me to help me determine my training and development goals.
Maintains working conditions that are safe
Maintains working conditions that are clean and orderly
Respects the dignity and diversity of all employees
Committed to helping employees fulfill their family and other responsibilities
Provides leadership who act in just and ethical ways
Provides employees with a sense of fulfillment and purpose in their jobs
Provides employees with a sense of security in their jobs
Provides employees with fair compensation
Promotes an environment in which employees feel free to make suggestions and complaints
Provides an inclusive environment where each employee is considered as an individual
I have the tools and resources to do my job well
In my job I have clearly defined quality goals
When I am having difficulty my Supervisor is there to support me so I do not feel abandoned
My Supervisor gives me useful information on how I can improve my job performance
My Supervisor lets me know where I stand and what is expected of me
I trust my supervisor
SFACTION SURVEY RESULTS
ERCENT FAVORABLE RESULTS
FOCUS AREA
CLIENT/CUSTOMER
COMPANY & STRATEGY
COMPANY & STRATEGY
COMPANY & STRATEGY
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
RECOGNITION & PRAISE
RECOGNITION & PRAISE
RECOGNITION & PRAISE
REWARD & RECOGNITION
REWARD & RECOGNITION
TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENT
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
Current Year
Two Years Ago
Four Years Ago
90
60
75
60
43
35
38
75
70
80
46
35
38
31
35
66
25
78
80
75
76
35
77
43
75
37
36
76
80
35
38
36
24
89
70
74
65
52
41
48
77
72
81
49
40
42
35
39
70
28
80
82
76
73
45
80
44
76
41
40
77
80
38
41
39
33
91
75
76
71
59
48
55
76
79
80
52
43
44
40
44
68
33
80
82
75
68
53
80
47
75
44
41
76
77
44
44
42
39
Purchase answer to see full
attachment
Replace the bracketed text with the relevant information.
Name: [Insert text.]
Date: [Insert text.]
Identified Trends
1. In the Company and strategy focus area, there is improvement in terms of how the
Company’s mission and vision drive the decisions made.
2. There is an improvement in job satisfaction since the supervisor began appreciating the
work the employee was doing.
3. The work conditions are favorable to the employee. Currently, there is good leadership
since they practice just and ethical ways.
Employee Survey Results Data
Employee Survey Results Data
80
70
60
50
40
30
20
10
0
Current Year
Two Years Ago
Four Years Ago
I believe the company mission and vision drive the decisions that are made COMPANY & STRATEGY
My supervisor shows appreciation for the work that I do JOB SATISFACTION
Provides leadership who act in just and ethical ways WORKING CONDITIONS
Focus Areas
1. Company and strategy
The company and strategy focus area provides the employee with a direction by which they
follow to achieve the stipulated objectives for the organization. In this case, a clear company
and strategy focus will ensure that there is good decision-making. Moreover, the employee
will onboard on a mission that is possible to achieve. When the management makes good
decisions, it implies that the people will not undergo challenges in executing day-to-day
operations.
2. Job satisfaction
Job satisfaction plays a significant role in ensuring that the employees are motivated to carry
out the activities and achieve the goal and objectives. Job satisfaction provides for a
conducive environment that allows the employees to have peace of mind. Also, employees
seek reasonable payments and relationships, which is the nature of human beings. In this
case, a conducive environment ensures that they are happy while executing their roles
compared to an unconducive environment.
3. Training and development
The management should focus on improving the training and development section of the
organization. In the recent past, there are challenges since the team does not receive
adequate training to develop their skills and competence. There is a challenge in terms of
training and development in the modern era due to dynamics in technology and business.
Thus, the management must ensure that the employees are always well trained to deal with
new technologies and products in the organizational setting.
Reality—Current State
1. Currently, the Company cares less about the customers. It implies that there is a slow
response by the management establishing a good relationship with the customers.
There is a need to create customer ties such as production value and good
communication. Also, actively involving the customers through plans such as gifts,
offers, and discounts. Building customer loyalty and retention requires the management
to ensure that the team understands the value of customers. In this case, they will
develop programs and activities that better serve the customers. Customer satisfaction
entails timely delivery, quality services, and products, as well as a good response. Thus,
the management can achieve these goals when they train their staff well and ensure
employee satisfaction.
2.
The Company does not endorse excellent working conditions to increase employee
morale and motivation. The organization fails to provide clean and orderly working
conditions to continue to increase productivity from the employees. The management
should ensure that they engage the staff actively with constant praises and recognition
of accomplishments. In this case, they will achieve quality work and service delivery.
3. Currently, there is low job satisfaction from the employees in terms of payment. More
so, there is no competitive advantage in securing the employees from leaving to other
companies. The Company needs to have a good remuneration plan and take good care
of the employees. Also, they need to include rewards for employees who work hard and
achieve organizational goals.
Desired Future State—Where Would You Like to Be?
1. In the future, the Company should have good working conditions that provide morale to
the employees. Improvement of the working conditions will involve a clean and orderly
setting as well as safety. The organization will improve on the leadership and
management of the employee.
2. Job satisfaction will increase due to good remuneration practices and rewards to the
employees. The activities in the organization will improve the skills and abilities of the
employees. Therefore, the organization will provide constant training and programs to
the employees.
3. The organization will develop a sound strategy that drives decision-making. In this case,
they will deliver value to the customers in terms of products and services. There is a
necessity for establishing good relationships with the customers and serving them well.
Thus, the Company will have many loyal customers in the future. It will also provide
constant value to the clients daily.
Identified Gaps—Obstacles
1. Job satisfaction. There are low levels of job satisfaction amongst the employee in the
Company.
2. Working conditions. The Company needs to improve the working conditions to make it
easier for the employees to function maximally. The main obstacle is the lack of proper
leadership to guide the employees and provide motivation.
3. Recognition and praise. The Company lacks proper management, which recognizes and
praises the employees appropriately. The main obstacle is the lack of company culture
and practices that involve employee praise and reward.
Goal Revision
1. The main goal of the organization is to increase employee morale through job
satisfaction and active involvement. Job satisfaction efforts involve the provision of
rewards and reasonable payment to the employees. More so, the management will
include praise and appreciation of the employees for their achievements.
2. Provision of good working conditions which are safe, clean, and orderly. It will entail
developing the Company’s culture and organizational structure. The management will
embrace ethical standards and acts in every activity.
3. The Company and strategy will involve developing the vision and mission to guide the
achievement of the goals and objectives. The Company will also care about the
customers by increasing customer satisfaction and loyalty. In this case, the team will
focus on providing quality goods and services.
A Way Forward—Action
1. Including good communication techniques, the organization can win and maintain more
customers. Also, the team should provide quality goods and services that satisfy the
needs of the clients.
2. Respecting the employees’ dignity, accomplishments, and roles will aid in achieving the
organizational goals and objectives. The management can achieve more job satisfaction
levels by increasing the pay for the staff as per their achievements. Also, they should
consider rewards and praises to the employees.
3. The development of organizational culture will aid in managing the employees well and
accomplishing the goals of customer satisfaction.
EMPLOYEE SATISFACTION SURVEY
SURVEY QUESTIONS
Constantly strives to provide value to our clients and customers
My company cares about its employees
My company cares about its customers
I believe the company mission and vision drive the decisions that are made
My job makes good use of my skills and abilities
I am very satisfied with my job
My supervisor shows appreciation for the work that I do
My pay is competitive with others places that I could work
I am proud to be a part of this company
I am proud to tell my friends and family that I work here
Recognizes employees based on merit, i.e., accomplishments, successes.
I feel encouraged to come up with new and better ways of doing things
My work gives me a sense of personal accomplishment
When people work extra hard to meet our goals they are rewarded accordingly
My Supervisor takes the time to praise those who do an excellent job
I have received the training I need to perform my job responsibilities
My Supervisor talks with me to help me determine my training and development goals.
Maintains working conditions that are safe
Maintains working conditions that are clean and orderly
Respects the dignity and diversity of all employees
Committed to helping employees fulfill their family and other responsibilities
Provides leadership who act in just and ethical ways
Provides employees with a sense of fulfillment and purpose in their jobs
Provides employees with a sense of security in their jobs
Provides employees with fair compensation
Promotes an environment in which employees feel free to make suggestions and complaints
Provides an inclusive environment where each employee is considered as an individual
I have the tools and resources to do my job well
In my job I have clearly defined quality goals
When I am having difficulty my Supervisor is there to support me so I do not feel abandoned
My Supervisor gives me useful information on how I can improve my job performance
My Supervisor lets me know where I stand and what is expected of me
I trust my supervisor
SFACTION SURVEY RESULTS
ERCENT FAVORABLE RESULTS
FOCUS AREA
CLIENT/CUSTOMER
COMPANY & STRATEGY
COMPANY & STRATEGY
COMPANY & STRATEGY
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
JOB SATISFACTION
RECOGNITION & PRAISE
RECOGNITION & PRAISE
RECOGNITION & PRAISE
REWARD & RECOGNITION
REWARD & RECOGNITION
TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENT
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
WORKING CONDITIONS
Current Year
Two Years Ago
Four Years Ago
90
60
75
60
43
35
38
75
70
80
46
35
38
31
35
66
25
78
80
75
76
35
77
43
75
37
36
76
80
35
38
36
24
89
70
74
65
52
41
48
77
72
81
49
40
42
35
39
70
28
80
82
76
73
45
80
44
76
41
40
77
80
38
41
39
33
91
75
76
71
59
48
55
76
79
80
52
43
44
40
44
68
33
80
82
75
68
53
80
47
75
44
41
76
77
44
44
42
39
Purchase answer to see full
attachment
